At Carraro Coffee, we pride ourselves on delivering high-quality Italian coffee products to your doorstep. To maintain the highest standards of freshness and safety, please read our refund and returns policy carefully.

Returns and Refunds

Due to hygiene and food safety requirements, we do not accept returns or offer refunds on consumable products, including all coffee beans, ground coffee, and capsules. This policy is necessary as we cannot guarantee products have not been tampered with after leaving our possession, even if they are still sealed. This ensures that every product you receive is in pristine and unused condition.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect due to an error on our part, please contact us within 7 days of receiving your order at info@carrarocoffee.co.za with your order details and photo evidence. We will review your case and, at our discretion, arrange a replacement or refund if applicable.

Shipping and Handling

Carraro Coffee uses a network of courier services depending on the nature of the goods and destination. Shipping costs are clearly displayed at checkout based on your region. We strive to ensure timely delivery; however, delivery times may vary.

Contact Details

For any queries regarding your order, returns, or refunds, please contact us at:

Email: info@carrarocoffee.co.za
Phone: 078 862 1563
Address: 85 2nd Ave, Newton Park, Port Elizabeth, 6055